57144_PPTS_CH23

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Managing A Culturally Diverse Workforce



Chapter 23

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Culturally Diverse Workforce


Culturally diverse workforce has been demonstrated to improve quality of patient care, increases patient safety and satisfaction, and increases patient and nurse satisfaction.
Culturally diverse workforce has been demonstrated to improve quality of patient care, increases patient safety and satisfaction, and increases patient and nurse satisfaction.

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What makes a successful leader


Open communication
Open communication
Supportive environment
Adequate resources
Demonstrate integrity
Strong ethical and moral values
Lead by example-role model

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Strategies for Promoting Cultural Competence


Develop an awareness of one’s own existence without letting it influence others from different backgrounds
Develop an awareness of one’s own existence without letting it influence others from different backgrounds
Demonstrating knowledge and understanding of the client’s culture, health-related needs, and culturally specific meaning of health and illness
Accept and respect cultural differences

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Strategies for Promoting Cultural Competence Cont


Not assuming the healthcare provider’s beliefs and values are the same as the client’s
Not assuming the healthcare provider’s beliefs and values are the same as the client’s
Resist judgmental attitudes
Being open to cultural encounters
Adapting care to meet the client’s culture
Understanding cultural competence is a conscious process

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Relationship Building


Does it make a difference?
Does it make a difference?
Does it mean the same to the younger nurse vs. the seasoned nurse?

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Magnet Hospitals Role in Maintaining a Culturally Sensitive Workforce


ANCC Magnet Recognition Program
ANCC Magnet Recognition Program
Nurses are empowered to be autonomous and in turn empower colleagues and staff to join the team

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Useful Strategies for Retaining the Baby Boomer and Generation X or Y Nurse

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Retaining the Baby Boomer


Creative scheduling-job sharing, self-scheduling
Creative scheduling-job sharing, self-scheduling
Competitive salary
Retirement and pension
Curtail physical work
Preceptor and mentor role
Innovative work environment
Education and training

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Retaining the Generation X or Y Nurse


Predictable, stable schedule
Predictable, stable schedule
Competitive salary
Facilitate autonomy and decision making
Performance-based awards
Continuous learning
Technologically savvy
Active learning methods

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Summary


Aggressive recruitment strategies are necessary to offset the mass of retiring nurses. Creative retention initiatives must be instituted to improve nurse satisfaction and reduce the high cost of turnover. Nurse leaders must strive to be inspiring, visionary, creative, and in touch with staff to increase retention.
Aggressive recruitment strategies are necessary to offset the mass of retiring nurses. Creative retention initiatives must be instituted to improve nurse satisfaction and reduce the high cost of turnover. Nurse leaders must strive to be inspiring, visionary, creative, and in touch with staff to increase retention.

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